This shows our terms and conditions section and is displayed in a way to make them easy to read. please read terms of sales
We ship to all U.S. states and Canada,
Delivery times vary from state to state and depending on method of shipping,
Standard Shipping estimations:
U.S. & Canada Standard Mail . . . 4 to 7 working days depending all items are in stock.
U.S. & Canada Tracked Mail . . .4 to 7 working days depending all items are in stock.
U.S. & Canada AirSure® - Fast and fully tracked service 3 7 days with online tracking, this type of mail receives priority handling by the courier, but the delivery time frame is still not guaranteed.
Please note these are estimations that are provided by customers and delivery can take 4 to 21 working days if going by the postal service minimum and maximum delivery times.
All items ship World-Wide within 24 hours excluding weekends, in the unlikely event of that an item is out of stock we will issue a refund and send you an e-mail to confirm this.
We accept Credit Card, Debit Card payments via SagePay.
Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB).
The goods will not be delivered until the customer's funds that have been paid to Demon SFX Lenses have cleared in full.
Please note that all transactions will be carried out in $ USD. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Demonsfx reserves the right to decline orders for bulk or high value purchases.
As a guideline your order will be sent to you within 7 working days during very busy periods this means shipped from us, however we do our best to ship all orders within 24 hours which 99% of the time, delivery times are not guaranteed and are only estimations based on consumer profile, delayed delivery times can be expected during peak seasons, extreme weather conditions and if delivery companies are taking industrial action.
Tracked service is only available for customers that purchase Airsure delivery or their order is of six items or more.
IMPORTNAT NOTES to prevent missing parcels
If you have not received a parcel from us two weeks after it was despatched, please contact us to ascertain it was definitely sent and that we have your correct shipping address.
As with U.S. shipments, only insured items are traceable and are supplied with a tracking number. As well as being important for tracing your parcel, insurance is also important if an item goes missing en route. (Standard shipping is not trackable)
If we send an item to the U.S. for example, which is NOT insured and then subsequently goes missing, we cannot supply a refund until we know what has happened to the parcel - all undelivered items are returned to us so if this doesn't happen, we have no choice but to assume that the goods arrived and as such cannot offer a refund. If you feel the parcel may have been stolen, you will need to obtain written proof of this from the local postal service -
We will be happy to help with any claim you make through the postal service. As you can see it's probably best if you pay for insured mail given that we are not liable if uninsured items go missing. If uninsured items do go missing, please allow 28 days from despatch date before initiating a claim.
Demonsfx.com does not accept any claims for delay as delivery times are not guaranteed, they are obtained from the mailing companies who also do not guarantee, we will not be held liable for late delivery using standard shipping,
Please note all parcels sent are proven posted as we obtain a certificate of posting for each parcel, which is then stamped and signed by Royal Mail, however we do suggest you take out insurance for peace of mind, insurance is provided on all Air-Sure mailings.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page; your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies organisations or individuals.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee if unopened. (Excluding custom made contact lenses)
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel.
Returns are not subject to a handling fee,
As contact lenses are medical devices and need to be handled with professional care we cannot issue exchanges or refunds for lenses that have been removed from their original packaging. We are not responsible for damage to lenses that occur after they have been worn or opened from blisters, as this is usually the effect of incorrect use by the user. unless you can provide proof that the lenses were opened from new and handled by a qualified eye care practitioner, it's important to remember that contact lenses are medical devices and that they must be fitted by qualified eye care practitioner, no exceptions.
Please check your contact lenses through the clear vials before opening and should you have any doubts to their condition then please return to the address below, for a full refund or exchange,
Refunds are not issued for late delivery times; we do our best to ship all items within 48 hours and have no control over your local postal services,
We advise all customers to purchase the insured method of shipping via special delivery or Air-Sure as we cannot be held responsible for parcels that do not arrive via the standard delivery method,
Standard missing parcels will need to be claimed by you via Royal Mail, we obtain a proof of postage certificate with every parcel shipped, and this is available upon request if needed
Refunds cannot be issued for incorrect address details given on your behalf, we can only ship to the details given, please double check all address details when purchasing
Exceptions to the Right to Cancel
Under the Consumer Protection (Distance Selling) Regulations 2000 Section 13 (c): for the supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
Custom made contact lenses (Theatrical & Full eye) cannot be returned once ordered under the above directive.
Please contact us at the details below:
P.O Box 855
FCL 123 BV
1 Farm Lane
Phone: (0044) 239 234 8977
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Demon SFX or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Demon SFX owns the copyright in all materials on this site.
Terms of Sale
We do not ask for a contact lens prescription as our sales are world-wide and it would be impossible for us to check, all sales are under the understanding that the customer is responsible and holds a valid contact lens prescription, All Customs rules, clearance and any expropriation actions in your country are the sole responsibility of the buyer. We strongly encourage you to contact your local customs agency and confirm that it is legal to import any type of our products before you consider an order. Demonsfx.com cannot be held liable for packages lost or seized by your local customs agency Demonsfx.com cannot be held liable for the illegal misuse of our products.
It is the responsibility of the buyer and not Demonsfx.com to ascertain and obey all applicable local, state, province and national laws in regard to the possession and use of our products, The buyer further represents that all products purchased will be used in a lawful manner and that he or she is of legal age. Absolutely no sales to persons under the age of 18 years old.
All contents and information on this site including without limitation text, graphic and images, is the property of Demon SFX or the property of their respective owners and is protected by U.S. and United Kingdom copyright laws.
All trademarks that appear on this site are the property of their respective owners
Demons SFX is a trading name of FCL 123 BV, Company No. 06836420
VAT No: N/A